Frequently Asked Questions

Booking is easy! Simply click the 'Book Instantly' button. visit the 'Services' or 'Book Now' page - choose your service, select a date and time, and confirm your appointment.

 We proudly serve Jersey City and the surrounding areas. Contact us to check availability in your location!

Our standard cleaning covers general dusting, vacuuming, mopping, bathroom sanitization, kitchen surface cleaning, and tidying of common areas. For a full breakdown, visit our Standard Cleaning page.

Our deep cleaning service is perfect for homes that need extra attention, including detailed scrubbing of hard-to-reach areas, baseboards, and built-up grime removal. For a full breakdown, visit our Deep Cleaning page.

Our move-In/move-Out cleaning provides a top-to-bottom cleaning of empty spaces, including inside cabinets, drawers, and appliances, ensuring your home is fresh and ready. Visit our Move In/Move Out page for more details.

No, our cleaners bring all necessary supplies and equipment. However, if you have specific products you’d like us to use, let us know!

At Royal Touch Cleaning, our services focus on interior cleaning. Due to insurance limitations, we do not clean exterior windows, patios, or perform the following tasks:

🚫 Moving heavy furniture, kitchen appliances, beds, or any item over 15 pounds without assistance.
🚫 Climbing ladders or handling tasks that require unscrewing stove interiors or grease removal from stove mounts.
🚫 Scrubbing walls, as this may damage the paint.
🚫 Cleaning rust from items or removing objects from under beds.
🚫 Cleaning inside full cabinets.
🚫 Servicing pest-infested areas (these require treatment before cleaning).

💡 Please note: If pests are discovered during your appointment, a $50 cancellation fee will apply. If you’re unsure whether we can clean a specific area, feel free to call us at (862) 347-3485!

Yes! You can cancel or reschedule anytime. Please provide at least 24 hours' notice to avoid a cancellation fee.

No, as long as our team has access to your home. You can provide a key, garage code, or instructions for entry when booking.

We offer a 100% satisfaction guarantee. If something wasn’t cleaned to your expectations, let us know asap but no later than 24 hours after your appointment, and we’ll make it right!

Yes! We offer discounts for weekly, bi-weekly, and monthly cleanings. The discount applies after your initial cleaning.

We will do our best to find a replacement cleaner for your scheduled time. If we are unable to, we will reschedule at your earliest convenience.

We accept all major credit/debit cards. Payments are processed securely online at the time of booking.

Yes, there may be an additional fee for last-minute bookings, depending on availability.

No! We believe in transparent pricing with no surprises.

Tipping is 100% optional but always appreciated by our cleaners!